GRIEVANCE REDRESSAL POLICY

At Myshopings, we strive to deliver a reliable, seamless, and customer-centric shopping experience. We value fairness and transparency in resolving any concerns raised by our users. This Grievance Redressal Policy outlines how we handle complaints promptly, professionally, and in line with applicable legal requirements.

What is a Grievance?
A grievance refers to any complaint or dissatisfaction that arises from a product or service purchased through our platform and for which the customer seeks a resolution. This may include issues such as product defects or quality concerns, wrong or delayed deliveries, payment-related problems, challenges with returns, refunds, or exchanges, dissatisfaction with customer care, or clarifications regarding our policies.

How to Raise a Grievance
If you encounter any issue, we encourage you to connect with us through our official support channels. The steps below outline the process:

Visit our Help Centre or Contact Us Page
Go to the “Help Centre” or “Contact Us” section available on our website or mobile application.

Select Your Issue
Choose the appropriate category or topic that best matches your concern.

Submit Your Query
Share all relevant information including your order ID, a clear description of the issue, and supporting files such as images or documents.
Once your query is submitted, our support team will review the details and respond accordingly.

Escalation to Grievance Officer
If your concern remains unresolved, or if the resolution provided is unsatisfactory, you may escalate the matter to our appointed Grievance Officer in compliance with the Information Technology Act, 2000 and other applicable regulations.
To maintain accountability and ensure lawful resolution, Myshopings has designated a Grievance Redressal Officer. This officer oversees the complaint process, ensures fairness, and handles matters escalated beyond regular support. You can reach the Grievance Officer at encodebytetechnology25@gmail.com.

Grievance Handling Process
Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email.

Unique Ticket/Reference ID: A unique complaint ID will be issued and shared with you for tracking purposes.

Resolution Timeline: Our support team and the Grievance Officer will work toward resolving your complaint as quickly as possible—generally within 7 business days or as mandated by governing laws.

Updates & Communication: You will receive timely updates regarding the status of your complaint through your registered contact method.

Closure of Grievance
Your grievance will be marked as resolved under any of the following conditions:

• When a satisfactory resolution is provided by our support team or the Grievance Officer.
  
   
• When you do not respond to our communication within a reasonable time after a resolution is shared.
  
   
• When a final decision is communicated in line with our policies and applicable legal guidelines.
  
   

Contact Us
For further assistance or to raise a grievance, please contact us at encodebytetechnology25@gmail.com.

Note
This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy sections.